AI Powered Hospitality Concierge

Instant responses on web chat, email, DMs & Whatsapp

Automate your guest experience and remove manual tasks with our AI-powered assistant that can take, cancel and amend bookings, handle large party enquiries and manage your lost & found…all in real time

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Currently unlocking £40m+ in tracked incremental revenue
across 35+ brands in 2,100 locations including Miller and Carter, Mission Mars, Prezzo, Vintage Inns, Toby Carvery and more

Integrated where your teams already work

Increasing conversions, minimising labour

Increase bookings and guest experience whilst reducing the time spent by your team handling manual and repetitive tasks with instant responses and faster resolutions.

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Take, amend and cancel reservations

Our concierge can help guests find and book a table, as well as amending or canceling it based on your existing booking rules, reducing the burden on your front of house team.

Removing guest friction, whilst sticking to your operating procedures 24/7.

Field enquiries and qualifies leads automatically

Always watching your inbox, automating the sales qualification process, requesting more information and automatically adding the enquiry to your booking system.

Be the first to respond to all incoming large party requests.

Heavy lifting of manual tasks

From chasing deposits to following up pre-orders and handling ‘lost and found’ enquiries, your concierge can do all the heavy lifting of those monotonous but time consuming tasks, freeing your team up to focus on sales and guest experience.

Always speaks your brand language

Our hospitality concierge is trained on your tone of voice, meaning guest conversations on any channel sound authentically like your brand.

Train the agent to use certain words or phrases keeping your brand image strong.

Uses existing FAQs and website content

We carefully train the hospitality concierge on your existing FAQs, support scripts and website content, to ensure it’s always up to date and providing accurate responses.

With regular and routine website scrapes, your concierge is always up to date and always learning.

Works 24hrs a day, across all channels

Our hospitality concierge always replies, and can respond to guests across web chat, email, social DMs and WhatsApp.

Never miss a message anywhere, whether it’s ‘in office hours’ or late at night.

Their tech brings a new level of personalisation that’s driving clear results - guest data capture has grown significantly, helping us recover lost bookings and increase conversions. They’ve supported and challenged us throughout, which is exactly what we need in a partner, and they regularly come to us with new ideas.

James Newman

Sales & Marketing Director, Mission Mars

Delivering guaranteed results
for 35+ hospitality brands

£40m+

Guest revenue
influenced by Guestwise

30%+

Increase in campaign
conversions for multi-site groups

20x ROI

Average return from AI enquiry
management and automated campaigns

“Immediate results, instant ROI, and standout communication — we highly recommend Guestwise.”

Ash Wilson

Chief Operating Officer, Incognito Cocktail Bars

Experience sales & marketing automation built for hospitality, powered by AI.

Book a 30-minute demo to see real
hospitality marketing automation in action.

Book a 30-minute demo

Live platform walkthrough with hospitality-specific examples.
ROI calculation based on your venue count and guest data.
Integration roadmap for your existing tech stack.

Guestwise is a supercharger for your existing hospitality tech

Guestwise connects the systems you already use, keeps data consistent, and adapts quickly, supercharging your sales & marketing, while giving your teams more agility.

Without Guestwise
- Teams stretched thinNo time to build personalised campaigns
- Missed EnquiriesSlow responses lead to lost bookings
- Channels work in silosNo connected tracking between channels
- Lack of guest visibilityNo guest insights for FOH or marketing to use
- Fragmented tech stackTeams are bogged down by using too many systems
The result:

Lean teams can’t keep up with guests in real time.
20x+ ROI on 25-site estate
automation
- AI-powered campaignsAI powers & builds campaigns automatically
- Instant response time24/7 responses to booking requests and FAQs
- Connected dataCross-channel tracking all in one platform
- Guest insights on demandGet guest summaries for better in-venue experiences
- Faster executionMore conversions & measurable revenue impact
The impact:

Higher revenue per guest, lower overheads, and zero ramp-up time required.

Disconnected tools are costing your team more than you might realise. With Guestwise, a 25-site group spends £2.5k/month and gains £56k/month in tracked revenue from helping operators scale exceptional guest experiences across every venue.

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Built by hospitality people,
for hospitality people

Operators aren’t short on ideas, but they’re short on time, data and disconnected systems. We built Guestwise for hospitality teams to finally deliver the personalised guest experiences they’ve always wanted to, without adding headcount or complexity. Hospitality thrives when teams have the time to be present with guests, and our platform gives teams more time to make guests experiences special.

Meet the team

Carey Benn

CEO & Co-founder

12+ years in hospitality tech. Previously built and scaled guest engagement platforms for major UK pub and restaurant groups.
Aden Fraser

CTO & Co-founder

10+ years in hospitality technology. Led technical development for guest data platforms serving 1,000+ hospitality venues.