Guestwise has achieved ISO/IEC 27001:2022 certification, the internationally recognised standard for information security management.
This certification demonstrates our commitment to protecting the data entrusted to us by hospitality operators. It also reflects the governance, controls and processes we operate across our organisation.
For restaurants, pubs and hospitality groups using Guestwise, trust in how guest data is managed is essential. ISO 27001 provides independent verification that the systems and processes behind our platform meet a globally recognised benchmark.
What is ISO/IEC 27001?
ISO/IEC 27001 is the leading international standard for Information Security Management Systems (ISMS).
It defines how organisations identify risks, implement security controls and continuously improve how information is protected.
Achieving certification requires organisations to demonstrate structured security governance across areas such as:
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Risk management and security policies
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Access controls and identity management
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Data protection and encryption
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Incident response and monitoring
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Supplier and third-party security
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Secure software development practices
Certification is only granted following an independent audit by an accredited certification body.
What this means for Guestwise customers
Guestwise processes and manages data that is critical to modern hospitality marketing. This includes guest profiles, marketing permissions and communications data.
ISO 27001 certification confirms that this information is handled through a structured and externally validated security framework.
For our customers, this means:
- Independent verification of our security controls – Our information security practices have been assessed and validated by external auditors.
- Clear governance over how guest data is protected – Security responsibilities, risk management processes and policies are formally defined and documented.
- Continuous monitoring and improvement – ISO 27001 requires ongoing review, testing and improvement of security controls as threats and technologies evolve.
In practice, this ensures that Guestwise continues to operate with a high level of security discipline as our platform and customer base grow.
A year of work behind the scenes
Achieving ISO 27001 certification is not a single project. It requires an organisation to embed security into everyday operations.
Over the past 12 months the Guestwise team has worked to strengthen and formalise our information security management system. This included refining governance processes, expanding security monitoring and ensuring robust controls across our platform and internal systems.
The certification formalises the standards we already hold ourselves to as a company — and provides a strong foundation for continued growth.
Thank you
This milestone was made possible through the work of our team and the support of our partners.
We would like to thank Cognisys for their guidance throughout the certification process and Insight Assurance for conducting the independent audit and certification.
As Guestwise continues to grow, maintaining strong information security practices will remain a core priority.
If you would like to learn more about how Guestwise protects customer and guest data, please get in touch with our team.
